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01.08.2024 / English

Solved: Current problems with digital WirLilien tickets

SV Darmstadt 98 is currently experiencing increasing problems with digital tickets. While we are actively working on a solution, you will receive the latest information about the situation in this article.

Vereinslogo: SV Darmstadt 98
Foto: SV 98

Please note the following issues:

  • Duplicate tickets: It happens that some tickets are displayed multiple times. We are working to remove these duplicates.
  • Invalid ticket categories: In some cases, tickets are displayed that are not eligible for digital ticketing. Please do not use these tickets on match day as entry has not been tested. Only day tickets and season tickets are valid as digital tickets.
  • Undelivered Tickets: There are reports of tickets not appearing in the app.
    Check your WirLilien app before you travel to the stadium. If your ticket is not displayed, please use alternative methods such as your analogue season ticket or Print@Home.

Make sure you are logged in to the correct WirLilien account. If you are still missing tickets, please contact meinsvd@sv98.de.

Please note that newly purchased tickets are not always immediately available in the app.

Updates

02.08.2024, 22:49

Duplicates are no longer created. The last duplicates have been removed from the system. The system functionality has been restored.

31.07.2024, 20:02

The duplicates of existing tickets and season tickets are now removed from the system.

31.07.2024, 19:06

The transferred tickets are now visible again to all WirLilien app users.

31.07.2024, 17:45

In some cases, tickets that have currently been transferred to other fans are not displayed in the WirLilien app. The tickets will be visible again shortly.

This is how it continues:

We strive to resolve these issues as quickly as possible and continually improve the service. Our top priority is to provide you with a satisfying experience.

We will keep you updated on all developments and thank you for your understanding and patience.

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