Fan Information for the Hannover Game

Parking by car:

Public parking spaces are available in the large „Schützenplatz“ parking lot (accessible via Lavesallee and Beuermannstraße) for €5. Parking fees are managed by Hannover 96.

Parking by bus/nine-seater:
Free bus parking is available exclusively on Ferdinand-Wilhelm-Fricke-Weg. Access is via the Ricklingen district, then across the stadium bridge onto Ferdinand-Wilhelm-Fricke-Weg.

Public transport:
For all Hannover 96 home games, the GVH combination ticket serves as both a match ticket and a travel pass on buses, trams, and trains within the GVH (Greater Hanover Transport Association). Match tickets are valid as travel passes (DB 2nd class) from three hours before kickoff until the end of service.

For Lilien fans, the tram lines 3, 7 (towards Wettbergen) and 17 to the Stadionbrücke stop (entrance South + West) are recommended.

• Stadium Opening: 11am,
• Ticket office: There will be no ticket office for the away section. Until halftime, tickets for the adjacent sections of the away area can only be purchased via the Hannover 96 online shop.
• Entrances to the guest area: The South-West entrance (guest standing room) and the South entrance (lower tier) are best reached via the stadium bridge.
• Southwest Entrance (Guest Standing Room): Upper Tier: S17 to S19; South Entrance: Lower Tier: S1 to S9 and O5 to O8, and Upper Tier: S10 to S16 and O14 to O17
• Each spectator will find information about their assigned entrance on their ticket.
• A personal and bag check will take place at the entrance.
• At Hannover 96’s home games, a general blood alcohol limit of 1.6 per mille applies for entry.
• Backpacks must not exceed DIN A4 size. There is no luggage drop-off point at the stadium. Therefore, we recommend leaving your luggage in your car or on the bus. Additionally, due to renovations at Hannover Central Station, the lockers in the luggage center there are currently unavailable.

Approved fan paraphernalia:

• 3 megaphones (already allocated)
• 5 drums (already allocated)
• 10 large waving flags (from 2 metres pole length, already allocated)
• Small flags (up to 2 metres pole length)
• Fence flags

Payment system:

At all points of sale in the Heinz von Heiden Arena, payment is exclusively cashless and contactless using Girocard, all common debit and credit cards, as well as smartphones or smartwatches via Apple Pay and Google Pay. In the Heinz von Heiden Arena, not only payment but also the entire deposit return process is cashless.

Photography and video recording: Photography is permitted in the Heinz von Heiden Arena with a standard digital camera (not a professional camera, but a so-called pocket camera) for taking exclusively private photos. SLR cameras, cameras with interchangeable lenses, and video cameras are not allowed in the spectator area.

Bringing beverages into the arena: Bringing alcoholic beverages into the arena is prohibited. Permitted beverages: Non-alcoholic beverages in Tetra Paks up to 0.5 liters. Anything else will be confiscated by security at the entrance.

Tickets: Severely disabled persons can purchase a discounted ticket (standing or seated) upon presentation of the appropriate identification document. If the disability ID card includes the symbol „B“, the person is entitled to bring a companion. Tickets can be booked via our ticket hotline, in the two fan shops, and via the online ticket shop.

Wheelchair users: Covered wheelchair spaces are located in blocks O1 and O8 on the East Stand and behind blocks S1-S3 on the wheelchair ramp of the South Stand (10 euros, including one companion). The companion is permitted in the stadium to assist the disabled person and receives free admission. The provided seat is located in close proximity to the wheelchair user. While this seat does not guarantee an unobstructed view of the pitch, the companion may stand behind the wheelchair user. The accompanying person does not need an additional ticket, as this is automatically included in the wheelchair user’s ticket.

People with visual impairments: In addition to wheelchair spaces, the Heinz von Heiden Arena offers special seating for the visually impaired in Block O8 with live match commentary (admission: €10). The live commentators sit among the visually impaired fans and provide them with detailed explanations of the game for 90 minutes. This allows blind people to visualize the Reds‘ game in their mind’s eye while simultaneously enjoying the authentic live atmosphere. Hannover 96 provides the technical equipment for this service.

For people with visual impairments who use wheelchairs, we have reserved wheelchair spaces (with live match commentary) in Block O8. A companion is permitted in the stadium to assist the person with a disability and receives free admission. The provided seat is located in close proximity to the visually impaired person.

Deaf and visually impaired people: Seats are also available for these individuals in Block O8. The caregiver for the deaf/visually impaired people is proficient in Lormen and supervises these people throughout the entire game.

People with other severe disabilities: People with other severe disabilities are welcome to contact our disability officer, Detlef Kühne (see below), at any time with questions.

Parking: As before, the police and security service will direct people with the „Special Parking Permit for Severely Disabled Persons with Exceptional Walking Difficulties“ to the parking lot (P4) of the State Sports Federation (LSB) on Ferdinand-Wilhelm-Fricke-Weg. From there, the accessible entrance at the South Entrance (tickets for blocks S1-9, S10-16, O5-8, and O14-17) is easily accessible. People with the „Special Parking Permit for Severely Disabled Persons with Exceptional Walking Difficulties“ can also park in the parking lot (P2) at the Schützenplatz to use the accessible North/East Entrance (tickets for blocks N1-8, N10-19, W1-7, O1-4, and O10-13).

„` Note: The above-mentioned special parking permit is only valid in conjunction with an admission ticket!

Restrooms: There are five accessible restrooms in both the north and south lower tiers. Three additional restrooms are located near the wheelchair-accessible seating area.

Disability Officer:

Detlef Kühne
Telefon: 01525 3663551, E-Mail: detlef.kuehne@hannover96.de