Fan information about the Hannover game

Parking by car:

Public car parking spaces (€5 parking fee) are available in the large “Schützenplatz” car park (access via Lavesallee and Beuermannstraße). It is managed by Hannover 96.

Parking by bus/nine seater:

Free bus parking spaces are only available on Ferdinand-Wilhelm-Fricke-Weg. The approach is via the Ricklingen district, then over the stadium bridge into Ferdinand-Wilhelm-Fricke-Weg.

Arrival by public transport:

For all Hannover 96 home games, the GVH combination ticket is valid as an entry ticket and ticket on GVH (Greater Area Transport Hannover) buses, trams and trains. The tickets are valid as a ticket (DB 2nd class) from three hours before the start of the game until the end of operations.

Recommended for Lily fans are the tram lines 3, 7 (towards Wettbergen) and 17 to the Stadionbrücke stop (South + West entrance).

• Stadium opening: 11 a.m.
• Box office: There will be no such thing in Hanover. Tickets can be purchased online in the Hannover 96 ticket online shop until halftime.
• Guest area entrances: The south-west (guest standing room) and south (lower tier) entrances are best reached via the stadium bridge.
• South-West entrance (guest standing room): Upper tier: S17 to S19; South entrance: Lower tier: S1 to S9 and O5 to O8 and upper tier: S10 to S16 and O14 to O17
• Every spectator will find information about their assigned entrance on their respective ticket.
• There will be a personal and bag check upon entry.
• There is a general alcohol limit of 1.6 per mille for entry to Hannover 96’s home games.
• Backpacks may have a maximum size of DINA A4 format. There is no luggage drop-off point at the stadium. Therefore our tip: Leave your luggage in the car or on the bus. In addition: Due to renovation work at Hanover Central Station, the lockers in the luggage centre there are currently not available.

Approved fan paraphernalia:

• 3 megaphones (already taken)
• 5 drums (already taken)
• 7 large swivel flags (from 2 meter stick length, already taken)
• Small flags (up to 2 meter stick length)
• Fence flags

Payment system: At all sales points in the Heinz von Heiden Arena you can only pay cashless and contactless with the Girocard, all common debit and credit cards as well as with a smartphone or smartwatch via Apple Pay and Google Pay. In the Heinz von Heiden Arena, not only payment but also the entire deposit return is cashless.

Photo and video recordings: Taking photos in the Heinz von Heiden Arena is permitted with a conventional digital camera (not a professional one, but a so-called pocket camera), which can only be used to take private photos. SLR cameras, cameras with interchangeable lenses and video cameras are not permitted in the spectator area.

Bringing drinks with you: Bringing alcoholic drinks with you is prohibited. Permitted drinks: Non-alcoholic in Tetra Paks up to 0.5 litres. Everything else will be checked by the security service at the entrance.

Tickets:

Severely disabled people can purchase a reduced ticket (standing or seated) upon presentation of the appropriate identification document. If the symbol „B“ is entered on the severely disabled person’s ID card, this person is entitled to take an accompanying person with them. Tickets can be booked via our ticket hotline, in the two fan shops and via the ticket online shop.

Wheelchair users:

The covered wheelchair spaces are located in blocks O1 and O8 on the east stand and behind blocks S1-S3 on the wheelchair ramp in the south stand (10 euros, including accompanying person). The accompanying person is in the stadium to look after the disabled person and has free entry; the seat provided is in the immediate vicinity of the wheelchair user. There is no entitlement to an unrestricted view of the playing field at this place, but the accompanying person can also stand behind the wheelchair user. The person caring for you does not need an additional ticket, as this is automatically included in the wheelchair user’s ticket.

People with visual impairment:

In addition to the seats for wheelchair users, there are seats for the blind in Block O8 in the Heinz von Heiden Arena with live game commentary (entrance fee: 10 euros). The live reporters sit among the visually impaired and offer them detailed explanations of the game for 90 minutes. This means that even blind people can see the Reds game in their “mind’s eye” and at the same time enjoy the real live atmosphere. Hannover 96 provides the technical equipment for this service.

We have provided wheelchair spaces (with live game commentary) in Block O8 for people with visual impairments who rely on a wheelchair. The accompanying person is in the stadium to look after the disabled person and has free entry; the seat provided is in the immediate vicinity of the visually impaired person.

Deaf people:

Deaf and visually impaired people: There are also places available for these people in Block O8. The carer of the deaf/visually impaired people looks after these people throughout the entire game.

People with other severe disabilities:

People with other severe disabilities are welcome to contact our disability officer Detlef Kühne (see below) at any time if they have any questions.

Service center: You can reach us from Monday to Thursday from 9am to 6pm and on Friday from 9am to 4pm

Telephone: 01806 – 189600 (max. 0.20 euros from landlines, mobile phones 0.60 euros)

Parking spaces:

As before, people with the “Special Parking Permit for Severely Disabled People with Exceptional Walking Disabilities” will be allowed through by the police and security services to the parking lot (P4) of the State Sports Association (LSB) on Ferdinand-Wilhelm-Fricke-Weg. From there, disabled access is easy to reach at the south entrance (entrance tickets for blocks S1-9, S10-16, O5-8 and O14-17).

People with the „Special Parking Permit for Severely Disabled People with Exceptional Walking Disabilities“ can also park in the parking lot (P2) at Schützenplatz to use the north/east disabled entrance (entrance tickets for blocks N1-8, N10-19, W1-7, O1-4, O10-13).

Note: The special parking permit mentioned above is only valid in conjunction with an admission ticket!

Sanitary facilities:

There are five disabled toilets in both the north lower level and the south lower level. There are also three additional toilets in the immediate vicinity of the wheelchair spaces.

Representative for the disabled:

Detlef Kühne

Telephone: 01525 3663551

Email: detlef.kuehne@hannover96.de